FAQs on warranty and repairs

All our products come with a 2-year warranty as standard, unless otherwise stated on the product page in our webshop. There’s even a 5-year warranty on our Red Cedar and White Cedar saunas! 

In the event of damage to and/or defects in a product, Ticra Outdoor will cover the costs of repair under the warranty that we provide. When making a decision in that respect, we will often ask for photos and/or videos to help us to identify the exact cause of a problem and to come up with a repair or replacement plan. If you need repair work done, please e-mail the details and photos to info@ticraoutdoor.com as soon as possible. We will subsequently get in touch with you at our earliest opportunity. 

Please also see our General Terms and Conditions.

Whether or not a repair will be free of charge will depend on whether it is in warranty.
In the event of damage to and/or defects in a product, Ticra Outdoor will cover the costs of repair under the warranty that we provide. When making a decision in that respect, we will often ask for photos and/or videos to help us to identify the exact cause of a problem and to come up with a repair or replacement plan. If you need repair work done, please e-mail the details and photos to info@ticraoutdoor.com as soon as possible. We will subsequently get in touch with you at our earliest opportunity. 

Please also see our General Terms and Conditions.

As is the case with our other products, our showroom models come with a 2-year warranty as standard, unless otherwise agreed in the sales order. Our Red Cedar and White Cedar products come with a 5-year warranty as standard (likewise unless otherwise agreed for showroom models). 

That depends on the nature of the problem that has led to the product needing to be repaired. In some cases, it will be straightforward for you to replace a part yourself and we’ll send one out to you. In other cases, a repair technician will come and repair the product on site. We’ll decide on the best course of action for each specific situation. To this end, we always need detailed information (including photos or videos) first to enable us to verify the cause of a problem and provide the right solution.